There’s a million glowing reviews for Stitch Fix… and I can see why. It’s convenient, exciting, & much like ordering a present for yourself – but without knowing exactly what’s in the box.
However, all of my excitement came to a screeching halt when I opened my box to find absolutely nothing to my taste, size or fabric liking. I was so sad.
UPDATE: After several tries, I’ve finally hit Stitch Fix Nirvana & kept all 5 pieces… Read the updated review over here to find out how I did it.
Side Note: This is not a sponsored post, but it does contain affiliate links… which means that if you click on any of the links in this post, I may receive a small percentage of the sale (which doesn’t cost you anything extra). Every little bit helps me keep this blog up and running, so thank you very much for your support! =)
In their detailed questionnaire, I gave them this to describe me:
“I am a homeschooling, mom w/ kids who lives in Maui. Getting dressed up here is like wearing a scarlet letter & out of place. I literally live in Yoga Pants or Running Shorts with a tank top, & flip flops. I am skinny (36/27/36), wear no jewelry, cook 5+ hours in the kitchen & garden outside. My style is Yoga chick meets Surfer chick (think Athleta). Can you help me? LOL!”
I also emphasized in the questions that: I am tiny, I am a mom, I don’t wear jewelry, I don’t need dressy, I like things casual, and I asked only for practical pieces that I could wear everyday. I even gave them a Pinterest board with examples of what I wanted & liked – but I feel like it was totally ignored.
Here’s what I got:
4 Dressy Tank Tops & 1 Dressy Pleated Skirt – All in Hot, Sweaty, Polyester – and the shirts were HUGE on me. All of the items were way too dressy for me – I don’t even get dressed up like this for church! My stylist said ‘I could wear these tops, even with Yoga Pants!’… Um, I don’t thinks so. But worst of all, was the one shirt that had cats with bows all over it – Ugh… it’s horrible! And, don’t they know, I’m a dog person. LOL!
Just to give you a size perspective, here’s one of my old shirts hanging over one they sent me:
It was so big on me, you could see my boobs (or lack thereof) through the arm holes! Hahahaha!
Although some of the styles & colors are pretty, they were just too big to even try on – plus, I would never wear anything polyester in Hawaii. The styles were also totally impractical for me – I prefer washable, cotton, fitted tanks or shirts.
I’d read all kinds of reviews about the prices, and so I prepared myself for everything to be very expensive. I specifically requested the cheapest items possible. Although it’s a lot more than I usually spend, the prices weren’t as bad as I expected. If I had kept everything, all 5 pieces would have been $120… that’s only $24 per piece.
I really wish they had gotten my style & needs right. Needless to say, everything got packaged up and sent right back.
To be fair, I may try again in the future… But for now, I think I’ll stick to my ThredUp.com, Garage Sales & Black Friday Online.
*** If you want to try ThredUp instead of Stitch Fix, here’s a link for $10 off your first order. With that coupon, you can probably get something for free! =) I just ordered 3 things from them and it only came to $8! If you want to know more about ThredUp, click here or here (updated review) for my reviews. **
Thank you so much for telling me about Thred Up! I’ve been using Stitch Fix with mixed results. I was so excited for find three tanks on Thred Up last night and getting them for $8 after coupon! Can’t wait to check out the site for kids’ clothes!
You’re welcome! =) I’ve never been disappointed with ThredUp – I hope you will like them as much as we do!
The tone of my comment here is intended to be in “gentle kindness” – please don’t mis-interpret the written word).
Did you miss the point of Stitch Fix? Their goal is to open our eyes to new styles and ideas..for us to have a little more fun and try new ideas. So many of us get stuck in a style rut and need some help trying new things! Their goal is not to give us what is already in our closet. I look for Stitch Fix to help me change up whats in my closet… give me fresh ideas to have a few new looks… kinda like a “makeover in a box”. All of the blouses they sent you were Adorable which is alot (coming from me … I am a cotton/comfy kind of gal !) I think they were just trying to open your eyes to new styles and looks. I’m sure you look great in your yoga clothing.. but, if you didn’t want to change-up your style what was it you were looking to get from the Stitch Fix gals? …. “just wondering”
This is such a good question. If I didn’t convey it well enough, I was indeed looking for help in the style area and even ended my description to them with “Can you help me?”… because clearly I can use it! LOL! =)
However, my disappointment was with a few key things I felt they clearly overlooked – especially when you’re paying for a ‘personal stylist’ to help. They sent me all Medium clothing – I weigh 100 pounds and am tiny; They sent me 100% Polyester clothing – not a good match for a hot & humid climate; and The style they picked for me, doesn’t fit my lifestyle or the location of where I live – I have no occasion to wear such dressy clothing. If you peeked at my Pinterest Style Board, I was hoping they could find a good balance between my frumpy Yoga Pants & a ‘chic’ active mom. LOL!
If I lived on the mainland, or in an area where these styles were acceptable, the service might better suit me. Maybe my expectations were too high, or maybe they’ve just gotten busy enough that they can’t give the same personalized attention they once did… Either way, what I’ve learned is that this just isn’t for me.
If they wanted to switch up your wardrobe then why did all of my goods not even fit the environment that I live in. The options were mundane and boring. A tru stylist would at least find an item that was keepanle. after researching the price of my items, they were price gauging the customer. Everywas on sale and Stitch fix was then charging full retail prices. It is a scam.
I totally agree with your comment we get stuck in a rut.
Ivie been eyeballing your website and I’m going to join.
It’s sad when people try to give negative reviews. I steer clear of them especially when they promote another business 😉💕.
Erika, you are the consummate diplomat. I appreciate how clear and direct you were in your review.
I can be a bit opinionated and like when I read something critical, backed up by fact and not emotion.
I live on Kauai and found your site on youtube.
You’ve gained my trust and I will be a regular visitor.
A warm aloha,
Thanks for the sweet comment. I wish all reviews could be great, but it doesn’t always turn out that way… So, I always try to be fair, honest & kind. I look forward to having you around. =)
Thanks Erika, It makes more sense to me now! It sounds like they missed it completely.
Have a great day!
I’m just surprised they sent you all mediums since size is something you pick in your style profile.
Stitch Fix is awesome for a lot of people but it can’t be perfect for everyone.
I was surprised as well. One of my readers suggested that maybe they got my order mixed up with someone else’s. StitchFix keeps asking me to give them another shot… Maybe I will. I’ll keep you posted if I do. =)
I gave them 4 shots in a period of a year. The first time they got it almost right and I bought a shirt, wish I had kept two other pieces. the second time I kept nothing. Third time I kept one top and kind of wish I hadn’t. Fourth time, nothing. In my profile I wrote that I don’t wear any sleeveless tops and not to send me any. I got sleeveless tops and dresses (4 of them in one fix!) in every single fix. I asked for no pastels colors and got pastels in 3 of the 4. I am 51 and got a mini skirt and ripped jeans, both in this last same fix along with a sheer tank top (the other two items were a tulip sleeve blouse (essentially sleeveless) and a pastel knit top). Wha??
So disappointed in wasting $20 and the excitement I felt when it came. :-(
I’m in your same boat. I, too, am small (5’4″ 120 ‘lbs.) and only 1 item out of 2 shipments has even come close to fitting properly and almost none of the items were in line with my style or my VERY specific requests and wants. It’s like they don’t have the measurements of the blouses and dresses they are sending to match up with our bios. I’m giving them one last try with as much detail as I can so we’ll see! Oh, and I WISH I had received a couple of your pieces and for those prices! My totals were $200 and up and I also asked for the cheapest price point possible. Stitch Fix is fixin’ to get the boot.
Thanks Lara, I’m glad I’m not the only one! I have tried them 3 times now and have been disappointed each time! They keep sending me everything in polyester even though I requested NO POLYESTER in all caps in both my profile and note to stylist. And you’re right, the prices have increased substantially… which is so sad, because I really wanted to love Stitch Fix! Hope you’re latest attempt was more successful than mine. =) God Bless! ~Erika
I just got my first fix last week, and I bought three of the five items. I’m pretty happy about it all but I am concerned about a few loose threads on all the items. Overall I am glad I ordered, everything fit but the pants. I am a 24/00 and they only have 25/0. I have a bazillion pinterest boards and she looked at them all and did a good job finding things I would like. I was VERY nervous
Hi Alyssa! It sounds like you’ve had a really good experience with Stitch Fix… that’s awesome! I’ll bet having all those Pins really helped your stylist a lot. One of these days I hope to try again and have better luck. God Bless! ~Erika
Based on what I just read, it sounds like you have no sense of style, nor do you have any interest in developing one.
I understand the miss on the fit and the polyester problem. Stitch Fix sometimes needs more than one chance to get it right. It’s like building a relationship; it takes some time.
When you choose the “cheap as possible” option, you often get a lot of polyester, because it’s cheap.
That being said, I found all of the styles they sent you to be on trend, with a nice variety.
Why not start a trend in your community by raising the bar on your personal fashion sense? Believe it or not, it could make a major, positive impact on your life.
Maybe you’re tired of dressing like a common person and you want more out of life.
Why not try Stitch Fix again? Just update your profile to indicate you want natural fibers, tell them you’re an extra small in size and increase the amount you’re willing to pay.
You contacted Stitch Fix for a reason. Why not give it another go?
All of those glowing reviews are out there for a reason.
You’re right, a ‘sense of style’ is definitely not my forte… which is exactly why I tried Stitch Fix to begin with. With my first fix, I clearly specified ‘no synthetic fabrics’ because I live in Hawaii. I don’t have A/C, so it isn’t uncommon for my house to be 105 degrees & humid. Wearing cool cottons is really one of my only options.
Also, if you’ve spent anytime on a small island (in the poorest communities), a tank top, shorts & slippers (aka $1 flipflops) is ‘dressed-up’. My ministry here has always been to be active in my community by reaching out to my neighbors and caring for children (not the rich tourists) – So setting a new ‘trend’ here would mean associating myself as an affluent outsider.
Lastly, since writing this post, I am on my 4th Stitch Fix… so I have given them multiple tries. So far, they’ve completely ignored my very specific requests – even sending me a pair of felt skinny jeans & long sleeved shirts. I don’t think selecting the ‘as cheap as possible’ option has made any difference in the styles they are choosing for me.
What I’m starting to figure out, is that Stitch Fix really isn’t interested in helping me find clothes that fit my lifestyle – but rather have me conform to the style of whatever they have purchased in bulk. Which is unfortunate, because I would have loved for it to work out.
I loved stitch fix when they first started. Then this year, I too felt NO ONE was reading my comments. One, I say I’m allergic to wool in my profile…so they send a wool sweater. Then I say no dresses, 2 months in a row they send a black and white stripe dress. I cancel automatic shipment…3 weeks later get notice my order shipped. I think I did something wrong, go in again and cancel (I was on every other month shipment when I did have have auto ship scheduled). 3 weeks later, today, another notice of shipment. This time I took a screen shot of my cancellation to send to my credit card company when I dispute the shipping charge. I can’t cancel my account as I have to wait for the shipment to arrive, and send it back. I used to be such a big fan.
Complete waste of time! Filled out all the info and they sent me nothing that fit my profile. Second fix was just as bad. When I said I was leaving they convinced me to stay and give them one more chance and asked me to write out a detailed description of my preferences. I did. The next fix was even worse! I’m convinced they just have a warehouse of styles they are trying to pawn off on people. They prices aren’t even that great and they clearly don’t try to personalize it AT ALL!! I’m done!
I love clothes, love to shop and like to shop for people. I was super excited to try stitch fix, My final total was $300.00. I said no petite and they sent 3 petite dresses! This was their response: It looks like you aren’t interested in receiving pieces unless they are under $35. I want to be very upfront in letting you know that our items typically start around $48, with the bulk of our inventory priced between $60 and $80. We really want to remain sensitive to your preferred price point, but there may be some variation of the cost of items since we want to give you the best selection possible given your style and fit preferences. Our stylists will do their best to stick to our lowest price points, but can’t guarantee every piece will fall into that category.
They could have said that in the beginning, I like your total better! ? They give an option as cheap as I can I can get it! i don’t think they meant to have that there!
So glad I found this! Similar to you, I live in Texas and the weather is usually HOT most of the year. I prefer natural fibers (cotton in spring/summer/fall and jeans/wool sweaters in the short,mild winter we have), I’m a homeschooling mama and the kids and I do a lot of volunteer work with a local charity – I am not looking to va-va-voom my wardrobe; rather, I just wanted to try a few nicer pieces that, perhaps, I might wear to church or for the rate night out with my husband.
My first fix was okay – I got a nice maxi skirt and a light open-front sweater; however, after ONE wash, the skirt faded badly. That sweater began pilling all over the place after 2 wearings. I have found the fabrics, even in the higher-priced selections, to be cheap, the construction to be sub-par and, overall, the clothing seems to be made for people who want a high fashion piece to wear once or twice. This is not a service for someone looking for wardrobe staples or classic looks.
I feel vindicated that I’m not the only person on the planet who’s not in love with Stitch Fix….now, if only ThredUp would publish more coupons for their loyal followers. I love that site!
I love that cat shirt!!! I am a size M, so yours would have been too small for me. I was able to peek at my upcoming Stitch Fix (peek through the link where it thinks you’ve already received your box and you check out) and am a bit worried. The prices are outrageous (I checked “cheapest possible” but I do know SF is not really cheap), and nothing seems to be my style. The pieces seem very conservative (I Googled them). I don’t know what is worse, losing $20 or paying for something I don’t like. Maybe something will look amazing on me, but I can’t justify a $78 skirt when I can find a dress at thrift for $9. My style is more adventurous that what I appear to be getting.
My wife has been doing this for a year now and has purchased one item in that time. She started with a hundred dollar credit. The item purchased cost 48 dollars. I just received a bill from stitch fit for 11.84 on my card statement. In short styling fees have eaten up 52 dollars in credit plus the 11.83 that I’m being billed. As of today she has canceled stitch fit and we are filing complaints with the better business bureau, Department of consumer affairs and the state attorney generals office.
Although this is an old review I am still inclined to comment for others who come across this nonsense. Firstly it’s a business not a free service. It has always been made very clear there is a styling fee so your wife must have literally had her eyes closed the entire time. Secondly you already stated you had credit so your wife basically got a bunch of ‘free’ fixes and you have the audacity to complain over a $11.84 charge?! I hope all the agencies you complained to told you your were out of luck. It’s unbelievable you slate a company and abuse reporting services because your wife is too stupid to read how the service works. Either that or she was too frightened to own up to you that she forgot to cancel the service.
Ms. Trevor Arnold
All three dresses were too large! The fabrics were too hot for wedding in CA. desert! Thanks for trying.
I have received only one shipment from Stitch Fix and there was not anything I could use… nothing even close to what I ask for!!! I would like to cancel my account.. I don`t need to be charged $20 for something I cannot use!!! Thank you!!!
I read your negative review about stitch Fix. About one month ago, I signed up with them, but did not give them my credit card number, so I have been in limbo trying to decide if I wanted to give them a shot. After reading your review, I sealed the deal and my first shipment will arrive October 18, 2017. I did appreciate your honesty and it did not sway me away from Stitch Fix at all. If I do not like them, I will be sure to try out Threadup as suggested by one of your readers. Thanks for your honest review!
I use stitch fix ever so often. Had about 12 in all. Only once have I sent everything back. However, I have never kept everything but it seems I usually have one item I keep (after all you get the $20 off from the stylist fee). In saying all this, they really missed the mark on you for sure! My experience is that it always depends on the stylist. When you get a good one, you hope to stick with her for sure. Sometimes you get changed and the time I sent one back, she was awful. (I’m trying to loss weight and she sent me a SHORT skirt with horizontal BIG stripes! Really!)
I would suggest to give them one more try because they are fun. Be very clear (again) what you want and how the last one missed it !00%. That could get their attention or give you to another stylist (you can also request it).
We will be in Maui in August. (We come every 2 years). NO WAY would I wear polyester! haha Looking forward to the wonderful Aloha spirit!
Katharine R Warner
If I don’t buy anything will I still get charged the styling fee
Yes, you will be charged a styling fee of $29. it’s a business not a charity.
Thank for writing a clear totally objective review. I always thought of Thred Up because you pick what you want. I am Shapley woman and plus size clothes don’t wear well on all. I like the idea of choosing what i know would look good on me. Thanks for taking the time and sharing some great advice! Much appreciated, Rachel
Stitch fix has NO guarantee…stylist don’t know current fashion trends…
First shipment was SOO far from what I requested/described as my style. It even included items I specifically said “were NOT” my style. (Looked dated and SO yuck!)
A good company would have reshipped new styles for free… Instead they suggested I try it again, but I’d have to pay again if I didn’t like the shipment…
If you don’t mind clothes that aren’t your style, that you could easily find on the clearance rack at an outlet mall…give it a try… If you want to be classic and professional with a touch of trend, you’ll be dissatisfied. Their staff/selection doesn’t appear to be in tune with trends… It’s pretty dated and so unfashionable…
This was my experience…and they didn’t do anything to change that perception. Had they offered me free re-do, I might have felt differently…
I heartily agree with Laura!